Hard Rock Hotel Riviera Maya (Adults Only), Riviera Maya - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera Cancun-Chetumal Km 72 ; Riviera Maya, Riviera Maya, Mexico, 77710

Hard Rock Hotel Riviera Maya (Adults Only) merges luxury with stunning tropical views along a private white sand beach, allowing guests to indulge in an exclusive paradise. Recognized as AAA Four Diamond Award property, the resort features opulent amenities including the largest spa in the Caribbean, Rock Spa®, and the innovative Sound of Your Stay® music program. Nestled in the enchanting Riviera Maya, it offers adults a serene escape with an abundance of leisure and wellness options.

Location

Situated just 25 km from Aeropuerto de Playa del Carmen, the resort offers convenient access to nearby landmarks, including the ancient site of Chichen-Itza and beautiful cenotes. Guests can easily explore the local attractions and enjoy the vibrant atmosphere of the Riviera Maya, making the Hard Rock Hotel a gateway to unforgettable adventures.

Rooms

The resort features a collection of 362 luxury guestrooms and suites, offering stunning ocean views as well as garden views. Each room is equipped with modern amenities such as a double hydro spa tub, 24-hour room service, and mini bar. Guests can enjoy spacious private balconies with hammocks, perfect for relaxing in warm weather.

Eat & Drink

Onsite dining options boast an eclectic mix of international cuisines, including authentic Mexican Yucatan at UMO and creative Thai dishes at WAI. The resort features a variety of specialty restaurants and bars, ensuring all tastes are catered for with quality service and vibrant atmospheres. Guests can also indulge in 24-hour room service for in-room dining at their leisure.

Leisure & Business

The resort provides various recreational activities such as water sports, access to the expansive Rock Spa®, and a state-of-the-art Body Rock® Fitness Center. Guests can participate in curated activities at the adults-only Heaven section, unwind at the beach, or enjoy live entertainment and themed events throughout the week.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

45 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Deluxe King Room Pure

Max:

2 persons

45 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

45 m²

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

Check Prices

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Getting around

Explore available ways to reach your dream destination

City Center

Riviera Maya 4.4 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 12.6 mi

Cancun (CUN) 47.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“The spa was really good with a serene atmosphere and a fantastic massage that left me feeling rejuvenated.” view full review

Delicious Dining

“Dining options were plentiful and the food quality has noticeably improved, with each meal exceeding expectations.” view full review

Invigorating Yoga

“The morning yoga sessions were perfectly tailored to all skill levels, allowing for a refreshing start to my day.” view full review

Fantastic Pool Area

“The pool was well-maintained and beautifully designed, complete with attentive attendants ensuring a relaxing atmosphere.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Adults only
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors

Sports & Fitness

Fitness center
Diving
Cycling
Tennis court
Golf course
Yoga class

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Game room

Spa & Leisure

Saltwater pool
Beach access
Sun loungers
Aqua park
Live entertainment
Night club
Garden area
Spa & wellness center
Sauna
Jacuzzi
Massage
Pool with view

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun-Chetumal Km 72 ; Riviera Maya, Riviera Maya, Mexico, 77710

Map view

Carretera Cancun-Chetumal Km 72 ; Riviera Maya, Riviera Maya, Mexico, 77710

City landmarks

Intersection of Punta Celis & Bahia Xcacel Streets

CEDAM Museum

3400 ft

Federal Highway Cancun _ Chetumal Km 272

Dolphinaris Riviera Maya Park

4400 ft

Bahia Principe Residential Complex

TAO Wellness Center

1.2 mi

Marina

Marina Puerto Aventuras Office

1.2 mi

Store

MultiPLAZA

4200 ft

Carretera Federal Cancún – Chetumal Km 272 antes del Hard Rock Hotel Riviera Maya

Blu Riviera Maya

4200 ft

Zoo

Dolphinaris

4300 ft

Zoo

Dolphin Discovery Riviera Maya

1.2 mi

Zoo

Dolphin Discovery

4800 ft

Carr. Tulum - Cancun km 269.5 Puerto Aventuras

Puerto Aventuras Beach Marina and Golf Resort

5200 ft

Puerto Aventuras Golf Club

1.0 mi

Museums

Underwater Museum C.e.d.a.m

1.0 mi

Events

cedam

1.0 mi

Beach

Fatima Bay

1.2 mi

Ruin

Adoratorio

1.6 mi

Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya

Eco-Park Santuario De Los Guerreros

1.2 mi

Oasis Beach

1.2 mi

Puerto Aventuras

Cenote Media Luna

1.6 mi

Beach

Caleta Chac-hal-al

1.6 mi

Chac-hal-al

1.6 mi

Beach

Paamul beach

1.7 mi

Paamul

1.7 mi

Hwy 307 Km 85

Scuba-Mex

1.8 mi

Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach

Dolphinaris Barcelo

2.3 mi

Lake

Cenote Azul

2.8 mi

Quintana Roo

Cenote Chac-Mool

2.2 mi

Dolphinus Barcelo

2.3 mi

Cenote Chikin-Ha

2.5 mi

Quintana Roo

Cenote, Garden of Eden

2.6 mi

Nearby

Adventure Spa Palace

500 ft

Restaurants

Santi&peccatori

2300 ft

Centro Comercial Marina Local e-1a Calle Bahia Xcacel

Reviews and Ratings

Feedback from previous guests about their experience

80%

liked the resort and would come back again

Outstanding service

Luxurious amenities

Repetitive dining

Crowded atmosphere

8.0/10

Great

Rooms

7.5

Location

8.9

Service

8.5

Dining

7.3

4.5/5 based on 7973 reviews

#1 of 20 hotels in Puerto Aventuras based on Tripadvisor

Phillip

United States of America, January 2025

9.0/10

I had an incredible experience at this resort! The service was top-notch, especially from the entertainment team and our attentive bartenders. The rooms were spacious and had an amazing view, making our stay even more enjoyable. However, getting dinner reservations for a large group was quite challenging, which was a bit frustrating.

Rooms

9.0

The rooms were nice, spacious, and offered an amazing view, making each morning a pleasure to wake up to.

Service

10.0

The service was welcoming and attentive, with the staff going out of their way to make sure we were well taken care of throughout our stay.

Location

10.0

The location is fantastic, providing access to all resort areas and beautiful views of the Caribbean, making it a great spot for both relaxation and fun activities.

Dining

7.0

While the dining options were good with a variety of restaurants, the breakfast was a bit repetitive over a week's stay.

Facilities

9.0

The resort had excellent facilities including multiple pools and a dedicated area for kids, making it perfect for families.

Karen

United States of America, January 2025

8.2/10

I had an absolutely fantastic experience at Hard Rock Riviera Maya! The service was exceptional, and my personal assistant went above and beyond, although there were a few hiccups with dinner reservations. The dining options were great, especially Ciao and Le Petit Cochon, but I did notice some inconsistency in timing and communication. Overall, it was a memorable trip, and I can’t wait to return!

Rooms

8.0

Our room was spacious and always kept clean, with a lovely touch for our anniversary decorations, although there was some mild growing in the shower and a bit of dust.

Service

7.0

The service was very attentive, with staff calling us each night to help with dinner choices, but a few details got lost in communication.

Location

9.0

The location offered beautiful views of the Caribbean and had both vibrant areas and quieter spots to relax.

Dining

8.0

Dining at places like Toro and Ipanema was enjoyable, although the options can become repetitive after several days.

Facilities

9.0

The facilities were impressive, from the refreshing pool to the various activities available throughout the resort.

Georgia

United Kingdom, January 2025

9.2/10

Our stay was fantastic! We were greeted with a refreshing drink upon arrival, and the check-in process was seamless. The rooms were spacious and comfy, although a bit noisy at night from the hallway. The dining options were varied, with standout experiences at the Ciao and Toro restaurants. The spa services were a delightful treat, and the hotel's activities kept us entertained. The only downside was a couple of cleaning overlook spots in the room, but it didn't detract from the overall experience.

Rooms

8.0

The rooms were lovely and spacious, featuring a balcony and hammock. However, we did notice some stains that were missed by housekeeping.

Service

10.0

The service was outstanding from start to finish, with helpful staff who went above and beyond to assist us.

Location

9.0

The hotel is conveniently located near excellent attractions like Xcaret and Tulum, making our excursions very easy to manage.

Dining

10.0

Dining was a high point of our trip! We really enjoyed our meals, especially the romantic dinner at Toro.

Facilities

9.0

The hotel's facilities, including the pool and spa, were well-maintained and added to our overall enjoyment of the stay.

John

United States of America, January 2025

7.2/10

I had quite a mixed experience during my stay at the Hard Rock. The adults-only section was appealing, but the changes to welcome families impacted the overall vibe I was hoping for. The room was nice, but definitely smaller than I expected, and our requests at the pool for drinks were often overlooked. The dining options were fun, especially the Thai restaurant, but some amenities felt crowded during peak hours.

Rooms

7.0

The room was modern and had all the necessary amenities, but it felt a bit cramped and the soundproofing could use some improvement.

Service

6.0

Service was inconsistent; while I had a personal assistant who was very attentive, getting drinks by the pool felt hit or miss.

Location

8.0

The location was nice with beautiful landscaping and wildlife around; it made exploring the resort really enjoyable.

Dining

7.0

Dining was a bit hit or miss; while I loved the Thai restaurant, broader variety would have been nice, as some options felt repetitive.

Facilities

8.0

The facilities, like the pools and hot tubs, were great but often crowded, especially during busy times.

Edward

United Kingdom, October 2024

7.6/10

Overall, we had a great time at the resort with plenty of activities for the whole family. The staff was incredibly friendly and the beach lagoon was perfect for relaxing. However, the noisy atmosphere during weekend nights can be a bit overwhelming for those looking for a peaceful stay. Also, the service from our personal assistant was inconsistent, leading to some missed opportunities for reservations.

Rooms

7.0

The Deluxe Sky Terrace Room was spacious and clean, offering a large jacuzzi and a private terrace, but the inconsistency in noise levels really affected our sleep on the weekends.

Service

6.0

While the staff was friendly and attentive, our personal assistant struggled with timely communication regarding reservations, which was a letdown.

Location

8.0

The resort is set in a vibrant area with beautiful paths to wander, but the noise from groups can be quite loud at night, especially on weekends.

Dining

8.0

The restaurants were enjoyable with a variety of options, though we did experience slower service at some places.

Facilities

9.0

The facilities were well-maintained, including the beach and pool areas, making for a very pleasant experience overall.

Mike

United States of America, September 2024

7.6/10

This hotel offers great customer service and a lively atmosphere, making it a good choice for those looking to have fun. While the rooms are comfortable and well-stocked, they can feel a bit cramped. The dining options are somewhat repetitive, and the entertainment could use a boost. Overall, it’s a decent place, but a few improvements could enhance the experience significantly.

Rooms

7.0

The rooms are overall comfortable and well-equipped but felt a bit cramped due to some design choices.

Service

10.0

The staff took amazing care of us, and every interaction felt personal and friendly.

Location

9.0

The location is vibrant and stays busy, perfect for those wanting a lively experience.

Dining

5.0

The dining experience was disappointing with very limited variety over our stay.

Facilities

7.0

The facilities were adequate with clean pools, but the availability of seating was a challenge.

Norman

United Kingdom, September 2024

8.4/10

I just got back from another incredible stay at the Hard Rock! The property is immaculate, and the service is truly exceptional, with staff going out of their way to make you feel special. The dining options are plentiful, and the entertainment is top-notch. However, the sunbed reservation policy for members is quite frustrating, and the check-in experience could use some improvement.

Rooms

7.0

Our room with a private jacuzzi was stylish but felt slightly small due to the large tub and had cleanliness issues.

Service

9.0

The service was fantastic; the bartenders and waitstaff were attentive and friendly, always ready to help.

Location

10.0

The location is beautiful with easy access to all resort areas, making it great for those who want both relaxation and entertainment.

Dining

7.0

Food at the dining options was generally good, but I found the buffet a bit repetitive after several days.

Facilities

9.0

The pool area is stunning and well-maintained, and the variety of entertainment options adds to the experience.

George

United States of America, August 2024

8.0/10

I had a blast at the Heaven at Hard Rock! The top-notch service and delightful food made my stay really special. I loved the attentive butlers who helped with everything, but the dining could use some variety and quieter settings. Also, the entertainment could have been livelier, but overall, I can't wait to return!

Rooms

7.0

The rooms were luxurious and well-equipped, but felt a bit cramped because of an oversized tub.

Service

10.0

The service was absolutely fantastic, with staff going out of their way to make us feel special.

Location

8.0

The hotel is situated in a well-developed area, close to the beach, but the artificial beaches felt a bit crowded.

Dining

6.0

The dining options were tasty, but I found the offerings repetitive and some meals were lacking in execution.